Complaints Procedure.

If you wish to complain about our service, please let us know. We welcome feedback about the service we provide. We have a practice complaints procedure to help resolve problems quickly.

How to complain

Most problems are best resolved when they arise. However, if you wish to make a more formal complaint then please do this as soon as possible, preferably within a few days to enable us to address the matter promptly

Complaints should be addressed to: Pippa Seaton Clinic Director

Pippa can be contacted by e-mail: info@circushealth.co.uk or in writing to Circus Health, Garden Level, 27 Gay street, Bath, BA1 2PD

Alternatively, you may ask for an appointment with Pippa – Practice Director.

Please be as specific as possible about the complaint which you wish to make to allow us to investigate the matter thoroughly.

The action/s we will take:

Normally, we will acknowledge your complaint within two working days and give you an explanation or arrange a meeting within ten working days.

Complaining on behalf of someone else

We observe strict rules of confidentiality. If someone is complaining on your behalf we will require written authority from you so that he/she can act on your behalf.

How else can I complain?

You may contact Pippa Seaton’s professional association, the British Chiropractic Association, 59 Castle Street, Reading, Berkshire, RG1 7SN, 0118 950 5950 or enquiries@chiropractic-uk.co.uk.

If the complaint remains unresolved, you may refer the matter to the profession’s statutory regulator, the General Chiropractic Council, 44 Wicklow Street, London WC1X 9HL
020 7713 5155 or email: enquiries@gcc-uk.org.